CrayonHome – Make Home A Statement is a trademark / brand owned and managed by Spacility Decor and Furnishings Private Limited, a company incorporated under the Companies Act, 1956 and having its registered office at #608, B block, Mahaveer Ridge, Yelenahalli, Begur Koppa Road, Bangalore 560068. CrayonHome offers its interior design services via its website www.crayonhome.com and other electronic devices.
At CrayonHome, safeguarding your data and privacy, alongside delivering superior service to our clients and website and app visitors, is a top priority. This Privacy Policy outlines the principles of privacy management for using or accessing our website and app. By using CrayonHome’s services via the website or app and unless prohibited by law, you consent to the collection, use, and disclosure of your personal information by CrayonHome and certain approved third-party service providers as described in this policy.
We urge you to read this policy thoroughly. Engaging with CrayonHome.com’s services signifies your acceptance of our data collection and usage practices as detailed in this policy. Your use of our website/app, service engagement, or registration with us signifies your acceptance of this Privacy Policy, which is a legally binding electronic contract under the Information Technology Act, 2000 and its amendments, requiring no physical, electronic, or digital signature. By providing your details, you also consent to receive emails, including newsletters, campaign updates, advertisements, and other service-related communications from us.
We may update this Privacy Policy occasionally to reflect changes in legal, business, or customer requirements. We will notify users as necessary about these changes. If you disagree with this policy, you should refrain from using our website and app.
Policy Summary
This Policy outlines the management of personal information by CrayonHome, encompassing the collection, reception, use, storage, sharing and protection of your data. It includes information regarding your previous interactions with our website/app’s products and services.
To register for our services, we require personal information that can identify you, such as your name, address, email, or phone number, along with other non-publicly available information crucial for registration and service provision.
CrayonHome is not liable for actions taken by individuals not directly employed by us. Moreover, some companies associated with or partners of CrayonHome.com have their own privacy policies, accessible through their respective links. CrayonHome utilizes standard log file procedures. These log files may collect data such as your Internet Protocol (IP) address, browser type, Internet Service Provider (ISP), date and time stamps, referring/exit pages, and the number of clicks.
Privacy Commitment at CrayonHome
CrayonHome is deeply dedicated to safeguarding your privacy. We aim for you to have confidence in our services, use them freely, and recommend us to your network. We pledge not to rent or sell your personal information to third parties without your consent, except as mentioned in this policy. For daily operations, however, we may share your information with our partners to help provide our services. Your trust and comfort are crucial to us.
Information We Collect & Collection Sources
We automatically collect anonymous information through web server logs and cookies, including your computer’s IP address, browser type, and how you use our site/app.
- web server cookie stored on your hard drive
- an IP address, assigned to the computer which you use
- the domain server through which you access our service
- the type of computer you’re using
Upon your registration, we collect information such as your name, email, phone number, address, and certain profile details and preferences, along with transactional details including payment methods. We ensure the security of sensitive data like credit card information by not storing such details.
CrayonHome collects additional details during promotional events and from your feedback to improve our services by analyzing user interactions and transactions. We may retain your information on our servers even after you close your account. Personal information is collected voluntarily during registration and through participation in contests, online events, and surveys. As you use our website or app, we also gather non-personal data like traffic and device information. Please note, our advertising partners may independently collect anonymous information through cookies, for which we are not responsible.We prioritize the privacy of children in the digital realm, adhering to a strict policy against the collection or storage of data from individuals under 18 years old. Users must confirm they are 18 or older to access or use our website/app.
Information usage, Sharing & Disclosures
Your personal information supports your registration, order processing, service enhancement, and communication needs on our Website/App. CrayonHome may also notify you about relevant products, services, and events. Your data helps us keep you informed about your account and order statuses.
We compile aggregate data to analyze website/app usage, helping improve our offerings. This non-identifiable data may be shared with third parties for analysis. Similarly, data from contests and surveys, shared in aggregate form, aids in improving customer experiences without compromising individual privacy.
By submitting your data, you agree to its potential sharing within CrayonHome’s network for intended purposes, ensuring its protection as per our policy. We also gather non-personal information to refine our content, advertisements, and resolve technical issues, enhancing user access and experience. Additionally, this data processing supports our internal operations, including dispute resolution.
Your personal information is not disclosed, sold, or rented to any third parties, with exceptions only in the following situations:
- When you have explicitly authorized us to do so,
- When it is necessary to deliver the products and services you have requested,
- When required to conduct investigations, prevent or act against illegal actions, suspected fraud, threats to the security of any individual, organization, property, or to address unauthorized
- When improper use of the Website/App, breaches of CrayonHome’s policies, or in defence against legal actions
In specific circumstances such as:
- Complying with legal demands like subpoenas, court directives, or other legal proceedings;
- Upholding the agreements of our Terms of Use, Privacy Policy, and other regulations;
- Addressing allegations of rights infringements by third-party content;
- Safeguarding the rights, property, and safety of CrayonHome, our users, and the broader community.
We share crucial personal and contact information with our subsidiaries, affiliates, and trusted partners to provide services on our behalf, ensuring they follow our guidelines, this Policy, and maintain high confidentiality and security standards. In the event of a merger, acquisition, or asset sale by CrayonHome, we’ll inform you through email before any transfer of your personal data, which may then be subject to a different privacy policy.
We also may share non-personal, aggregated data with third parties, which does not reveal individual user identities.
Third-Party Links
CrayonHome’s website or app may contain links to external sites, and it’s important to note that our Privacy Policy does not extend to these third-party advertisers or platforms. These external sites operate under their own privacy policies, and we do not bear any responsibility for their content or practices. We recommend reviewing the privacy policies of these third-party sites to gain a better understanding of their data handling practices, including how you might opt out of certain activities.
Information Security
We implement robust security measures to prevent unauthorized access, alteration, disclosure, or destruction of data. Our strategies include reviewing our data management and security practices, as well as adopting physical safeguards to protect the systems storing personal data. Access to personal information is strictly limited to CrayonHome employees, contractors, and agents who need the information to perform their duties, all of whom are subject to strict confidentiality and disciplinary actions for non-compliance.
Despite our efforts to protect your personal identifiable information, the inherent nature of the Internet means we cannot guarantee total security for online transmissions. Thus, by using our site/app, you acknowledge that CrayonHome cannot be held liable for any information breaches caused by transmission errors or unauthorized third-party actions.
You also accept responsibility for any personal information or materials you share on our website/app, understanding the risks of making such information available in public domains. Publicly disclosed information can be accessed and used by third parties beyond our control. If you prefer to maintain your privacy rights, we advise against sharing sensitive information publicly.
While we strive to uphold the Privacy Policy and correct any compliance failures promptly, we cannot assure error-free performance or complete anticipation of privacy issues. We welcome your feedback on privacy concerns and suggestions for policy improvements.
We do not guarantee that our platform, servers, or emails are free from viruses or malware, and we disclaim any liability for damages arising from platform use, including but not limited to direct, indirect, or consequential losses.
No claims are made regarding the completeness or accuracy of website/app content, and we expressly disclaim liability for content errors or omissions. No warranties, including but not limited to non-infringement of third-party rights, merchantability, or fitness for a particular purpose, are provided for the website/app content or its external links.
Policy Compliance
CrayonHome routinely assesses its adherence to this Policy. Should you have any inquiries or issues about this Policy or how CrayonHome handles personal data, please don’t hesitate to reach out to us by emailing hello@crayonhome.com Upon receiving complaints, it is our standard procedure to engage with the individual who raised the concern. For issues involving personal data transfer that can’t be settled directly with an individual, we are committed to working with the relevant regulatory bodies to find a resolution.
Jurisdiction
Any disagreements, conflicts, or claims resulting from or related to this Policy, whether directly or indirectly, shall be resolved under Indian law and are to be brought before confidential and obligatory arbitration courts located exclusively in Bengaluru, India. By accepting these terms, you consent to the exclusive jurisdiction of Bengaluru’s courts over any such matters.
Your Choices & Preferences
By providing your information, you agree to its use according to the guidelines described in this Policy. We are keen to hear your thoughts on both our website/app and this Policy, but please remember that sharing personally identifiable information is completely optional. Registration is not mandatory for exploring our site/app, although certain services are exclusively available to registered users.
Unsubscribe from Our Promotional Emails, Revoking Consent and Permissions
At any moment, you have the flexibility to adjust your preferences, choosing to subscribe or unsubscribe from our marketing, promotional, or newsletter emails. Should there be any intention to utilize your personally identifiable information for commercial objectives, we will inform you when gathering this information and provide you with the option to decline the use of your data for such purposes.
At any point, you have the option to retract your consent for the submission of your Personal Information or to revoke any permissions granted for the use of our Website/App as previously described. Should you decide to do this, please be aware that it might restrict your access to our Website and App or potentially prevent us from offering our services to you. To withdraw your consent, please contact us via email at hello@crayonhome.com
Get in Touch
Should you have further inquiries or need more details about our Privacy Policy, website/app, or services, please feel free to reach out to us via email at hello@crayonhome.com
Contact For Grievance or Support
If you encounter any issues or have complaints concerning our Privacy Policy, please contact our Grievance Officer via email at support@crayonhome.com or hello@crayonhome.com
